Terms & conditions
Copyright
This web site is owned and operated by The Color Club. The content of this site falls under the various legal and moral rights relating to intellectual property and protection of databases. All images, illustrations, logotypes, texts, layouts etc are owned by The Color Club/or persons represented by The Color Club and cannot in any way or in any version or form, be used, copied, published, or made public through any medium, digitally or otherwise, unless a specific written agreement is made between The Color Club and the licensee prior to such usage. We are not responsible for the content of any other websites that are linked to or from this site.

A violation of these rights will cause the violator to indemnify The Color Club/or the rights holder represented by The Color Club for all damages, losses and expenses that may occur as a result of the violation.
Disclaimer
The Color Club regularly checks, updates and – if needed – corrects erroneous information in this site. However, oversights may occur.
Privacy policy
The Color Club’s Official Privacy Statement

The Color Club is committed to protecting your privacy. This privacy statement explains data collection and use practices of The Color Club site (the “Site”); it does not apply to offline products or services. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

What are cookies, and how do you use them?

Cookies are used on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file placed on your hard disk to enable a site to recall your specific information on subsequent visits, saving you time and effort. While cookies are able to remember your information to provide you with this convenience, they cannot be used to run programs or disseminate viruses to your computer. This site uses cookies to deliver relevant content, ease site navigation or collect information for statistical use, such as how many visitors our site received. You have the ability to accept or decline cookies at any time, and you can erase cookies from your operating system as well. However, declining or erasing cookies may preclude you from fully experiencing all the features of this website. No information collected by cookies on this site will be shared with any outside parties.

What is personal information?

Personal information is any information that identifies you, or by which your identity could be deduced. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company and credit card information, if required, for the purchase of The Color Club products or services.

Why are you collecting my personal information?

The information requested on this Site is required to process your request for more information about our company, services and products. Access to this information will be restricted to The Color Club employees, administrators or The Color Club Internet Consultants who are responsible for the marketing and administration of The Color Club services. Your consent to the use of personal information to offer you products and services is optional, and if you wish to discontinue such use, contact us electronically or write to:

The Color Club A/S
Att. Privacy Officer
Nannasgade 28
DK-2200 Copenhagen N
Denmark

How will you use my personal information?

The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested. In support of these uses, The Color Club may use personal information to provide you with more effective customer service and/or to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other The Color Club products and services.

How do I control The Color Club use of my personal information?

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of The Color Club employees, administrators or The Color Club Internet Franchise Consultants who are responsible for the marketing and administration of The Color Club services without your permission. As described below in the next section, you can access your personal information.

How do I access my personal information?

The Color Club A/S
Att. Privacy Officer
Nannasgade 28
DK-2200 Copenhagen N
Denmark

How does The Color Club protect the security of my personal information?

The Color Club is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.

How can I provide comments on your privacy statement?

The Color Club welcomes your comments regarding this privacy statement. If you believe that The Color Club has not adhered to this privacy statement, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.
The Color Club A/S
Att. Privacy Officer
Nannasgade 28
DK-2200 Copenhagen N
Denmark

Opt-Out Option

You may have your personal/contact information removed from our databases. You can contact us directly via our Contact form to make this request.

 

Global Key Account Manager

The Color Club is a global marketing company with core services spanning Marketing Performance, Digital Marketing, and Brand Marketing. Since 1993, we have been delivering content for international partners across all media platforms via our own creative production studio as well as other marketing solutions. Located in Denmark, Vietnam, and Cambodia, we take our clients’ marketing to the next level with top efficiency and creativity.

To help our global clients implement their marketing across the world, we leverage the skills of creative and driven people with a passion for design, technology, and excellence!
We recruit exclusively from a pool of incredible talent — those who will push us forward with enthusiasm and unique skills. We actively encourage each individual to broaden their horizons and explore the true depths of their potential. You will be working closely with some of our most creative, passionate, and brilliant minds.

Your role
Join us as our first Key Account Manager. Your priority is to be in tune with what the client needs and what their challenges are. You will represent the company and be the primary point of contact for any client concerns regarding products, support, client concerns… 

You should be innovative and ready to always go the extra mile for our clients, providing them with excellent support and service – in order to ensure their loyalty and continued high satisfaction.

Report line
Report directly to Chairman

Responsibilities includes but are not limited to: 

  • Client On-boarding of global client offices
    • Educate clients on the value, key features and benefits of TCC’s services and products. 
    • Guide customers through the strategic decisions that must be made to organize/launch their successful services/products. 
    • Communicate best practices for different aspects of the production/marketing automation process 
    • Develop new training materials and virtual content to improve onboarding experience. 
    • Take ownership of customer feedback and collaborate with company leadership to help prioritize what we build together. 
    • Participate in managing the client support queue to stay informed of trending topics and challenges with our customers.
    • Ensuring a fully engaged, positive and valuable experience for clients during the onboarding process
  • Key Account Manager
    • Grow the business by identifying, pitching and negotiating agreements with new clients according to guidelines provided by CEO/Chairman. 
    • Respond and resolve clients’ concerns and issues in a timely and courteous manner. 
    • Collect, analyze and use data to make the clients’ experience consistent and seamless. 
    • Creates account plans, retention strategies and conducts regular reviews with clients to secure client engagement. Use suitable methods to measure, monitor client satisfaction. 
    • Obtain feedback/suggestions from clients in order to determine what the company is doing right or wrong, and what might need to change in order to increase client satisfaction and retention. 
    • Uses customer relationships to promote additional products and services. Develop effective strategies to increase client pools. 
    • Work with the executive team to develop pricing strategies that drive revenue and increase client retention & optimize customer journey. 
    • Analyze current and prospective markets to enable more effective strategies around optimization and entrance.
  • Be the bridge between internal and external parties
    • Building value-driven strategic relationships with your key customers that can help in long-term development and retention. 
    • Be the bridge between external clients/partners and internal production/project management teams to create bonds to work collaboratively. 
    • Set the expectation that your internal team and the external partners communicate throughout the entire projects to be transparent and avoid conflicts and misunderstandings. 
    • Optimize existing processes within the company and actively enhance all Client Success initiatives. 
    • Be flexible to travel between offices in Asia and Scandinavian countries.

Training period
Before fully taking over the position, you will be required to come to Vietnam for min. 6-9 month training period: 

  • Strategizer, Value Proposition courses
  • Encode system, Brand Management system course
  • Microsoft Power BI
  • Other internal systems courses

Working schedule
Working hours: 9.00 AM – 5.30 PM
We expect the position to have high flexibility and fluidity to engage with clients all around the world, operating and accommodating within different time zones.

Requirements
We believe our future member should have: 

  • Bachelor’s/Master’s Degree. 3-5 years of experience in customer/client service or customer/client success position strongly preferred. 
  • Strong verbal and written skills in English and Scandinavian languages. Understanding Vietnamese will be an advantage. 
  • Be a people’s person and have great energy. 
  • Genuine passion for sales & service and a “Get it done” mentality. 
  • Love new challenges and are passionate about providing the best client experience . 
  • Motivated, competitive, persuasive, hard-working, but humble. 
  • Understand today’s technologies fully and have a real affinity for everything digital. 

Would you like to join us on our journey?
If you are interested in this position, please send your CV (English) to: hr@thecolorclub.vn